Refund & Return Policy – Annettebush

At Annettebush, we want every purchase to bring satisfaction, whether you are selecting a thoughtful present, discovering seasonal decorations, or choosing something special for your home and everyday life.

We understand that circumstances may change and that a purchase may occasionally fall short of expectations. Our Refund & Return Policy explains the conditions, procedures, and available options for customers who wish to return merchandise or request a refund.

Please review the following guidelines before submitting a return or refund request.

1. Return Window

Customers may submit a return request within 30 days of receiving their order.

To qualify, merchandise must satisfy the applicable return conditions outlined below. Requests received after the 30-day period may not be accepted unless an exception is required under applicable consumer protection laws.

If you encounter a problem with your purchase, we encourage you to contact our customer service team promptly so we can review your situation.

2. Conditions for Eligible Returns

Returned products should generally meet the following requirements:

• Items must remain unused and in their original condition.

• Products must be clean and free from stains, unusual odors, or signs of damage caused after delivery.

• Original labels, tags, protective seals, and accessories should remain intact where applicable.

• Products should include their original packaging whenever reasonably possible.

• Merchandise must not show unauthorized alterations, repairs, or modifications.

• Items should be suitable for inspection and resale where the nature of the product permits.

Products that fail to satisfy these conditions may be ineligible for return, subject to mandatory consumer rights.

Customers may reasonably examine their purchases to determine whether they meet expectations. However, extended use, unnecessary handling, or alterations may affect return eligibility.

3. Submitting a Return Request

Before sending any merchandise back, please contact our customer service team to obtain return approval and the appropriate shipping instructions.

Customer Service Email: service@Annettebush.com

Please provide the following details:

• Your full name.

• Your original order number.

• The email address associated with your purchase.

• The name or description of the product.

• The reason you wish to return it.

• Clear photographs or videos if the merchandise arrived damaged, defective, or different from what was ordered.

Our team will examine your request and explain the next steps.

Please wait for return authorization before arranging shipment. Packages sent without prior approval may experience processing difficulties or may not reach the correct return destination.

4. Authorized Return Destination

The correct return destination will be provided by our customer service team after your request has been reviewed.

Please note that the return address may differ from the fulfillment or shipping address shown on your original parcel.

Do not send merchandise to the original shipping-label address, a carrier distribution center, a postal facility, or any other location unless it has been specifically approved by our team.

Using an unapproved destination may result in delayed handling, unsuccessful delivery, or difficulties identifying your returned merchandise.

5. Products That May Be Excluded from Returns

Certain merchandise may be excluded from standard returns because of hygiene considerations, product safety, personalization, or the nature of the item.

Depending on the product and applicable law, exclusions may include:

• Personalized or custom-made gifts.

• Products created according to individual customer specifications.

• Gift cards and digital gift certificates.

• Sealed hygiene-sensitive products after their protective seals have been opened.

• Intimate or personal-use products where resale is not appropriate.

• Perishable goods or products with limited usable life.

• Items clearly identified as non-returnable before purchase.

• Products damaged through improper handling or misuse after delivery.

• Merchandise that has been substantially altered or used beyond reasonable inspection.

These exclusions do not override any mandatory return, cancellation, or refund rights provided by applicable law.

6. Final Sale Merchandise

Products specifically marked as "Final Sale," "Non-Returnable," or with equivalent notices are generally excluded from ordinary change-of-mind returns.

However, these designations do not remove rights relating to merchandise that is defective, incorrectly supplied, or otherwise covered by mandatory consumer protection laws.

Please review the product description and any applicable purchase conditions before completing checkout.

7. Returns Due to Personal Preference

We understand that customers may occasionally change their minds after receiving a purchase.

If an item is correctly supplied and matches its product description but does not suit your personal preferences, you may request a return within the applicable 30-day period, provided the merchandise meets our return requirements.

Customers are generally responsible for return shipping costs associated with personal-preference returns unless applicable law requires otherwise.

8. Differences in Product Appearance

We make reasonable efforts to present product photographs, descriptions, colors, and specifications accurately.

Nevertheless, slight differences may occur because of screen calibration, device settings, lighting conditions, photography, material characteristics, or manufacturing variations.

Minor visual variations that do not materially change the product's nature or advertised characteristics will not necessarily constitute a defect.

If an item appears substantially different from what was advertised or purchased, please contact our support team with photographs and a description of the discrepancy.

9. Damaged or Defective Merchandise

If your order arrives with damaged or defective merchandise, please notify us as soon as reasonably possible.

To help us evaluate your request, please provide:

• Your order number.

• A description of the problem.

• Photographs clearly showing the affected product.

• A short video where necessary to demonstrate a functional issue.

• Images of the outer packaging and shipping label if transportation damage is suspected.

We may request further information when reasonably necessary to investigate the matter.

After confirming the issue, we will determine an appropriate solution based on its nature and applicable law. Possible remedies may include a replacement, refund, partial reimbursement, or another suitable arrangement.

10. Incorrect Products Received

If your package contains merchandise that does not correspond to your original order, please contact our customer service team.

Examples include receiving an incorrect product, variation, color, design, or model.

Where possible, attach photographs of the item received, its packaging, and any identifying product labels.

Once the discrepancy has been reviewed and verified, we will explain the available resolution and provide further instructions.

11. Missing Merchandise

Some orders containing multiple products may be fulfilled through separate packages.

Before reporting an item as missing, please review your shipping confirmation messages and check whether additional tracking numbers have been issued.

If all associated shipments are recorded as delivered but an ordered product is still missing, contact our team with your order number and the details of the outstanding item.

We will review the fulfillment records and investigate the matter.

12. Return Postage and Original Shipping Charges

For returns resulting from a change of mind or personal preference, customers are generally responsible for the cost of sending merchandise back.

This may include situations where:

• The customer no longer needs the purchase.

• The product was selected for the wrong occasion.

• The customer prefers another design or color.

• The product does not match personal decorating preferences.

• The customer decides not to keep an otherwise correctly supplied item.

Original shipping charges are generally not refundable unless required by applicable law or the return results from an error attributable to Annettebush.

Where merchandise is defective, damaged, or incorrectly supplied, return arrangements will be handled according to the circumstances and applicable legal requirements.

13. Choosing a Return Shipping Service

When sending a return, we recommend using a dependable transportation provider that offers shipment tracking.

Please retain your postage receipt, tracking number, and proof of dispatch until the return has been fully resolved.

If you independently arrange return transportation, we cannot guarantee that the package will reach its destination or that it will be protected against loss or damage during transit, subject to applicable law.

14. Preparing Returned Merchandise

Please pack products carefully before sending them back.

Whenever practical, use the original packaging and protective materials. If the original packaging is unavailable, select a suitable alternative that helps prevent breakage, scratches, or other transportation damage.

If merchandise becomes damaged because of inadequate return packaging, the resulting impact on a refund will be assessed reasonably and in accordance with applicable law.

15. Return Inspection

Once an authorized return reaches the designated destination, our team may examine the merchandise before approving a refund or other resolution.

The inspection may include:

• General product condition.

• Evidence of use or handling beyond reasonable inspection.

• Original packaging and protective components.

• Included accessories or product components.

• Labels, seals, and identifying information.

• Signs of damage, modification, or contamination.

• Whether the returned merchandise matches the approved request.

After completing the review, we will notify you of the outcome.

Any decision will take into account the applicable return conditions and mandatory consumer protection requirements.

16. Refund Processing

Approved refunds are generally issued through the original payment method used when placing the order.

After we initiate a refund, the time required for the funds to become available depends on the processing procedures of your bank, card issuer, or payment provider.

Financial institutions may require additional processing time, which is outside our direct control.

We will process eligible refunds through our payment system and provide relevant confirmation where available.

17. Calculating Refund Amounts

For an approved return, the refund will generally reflect the amount actually paid for the eligible merchandise.

The calculation may take into account discounts, promotional pricing, returned quantities, applicable shipping charges, and other adjustments permitted by law.

Original transportation fees, return postage, customs duties, and third-party charges may not be refundable unless required by law or the return is attributable to an error on our part.

18. Partial Refund Situations

In certain circumstances, a partial refund may be considered where permitted by applicable law.

Examples may include:

• Missing components or accessories originally included with the merchandise.

• Damage occurring after the product was delivered.

• Merchandise returned in a condition substantially different from that received.

• Packaging or included items that are missing and materially affect the product's value.

Any proposed deduction will be assessed according to the actual circumstances and applicable legal requirements.

19. Product Exchanges

Exchanges may be available depending on inventory, product availability, and fulfillment arrangements.

If you would like a different item, design, color, or variation, please contact our customer service team to discuss the available options.

In some situations, returning the original purchase and placing a separate order may be the most convenient approach.

Please note that we cannot guarantee the availability of a particular replacement product.

20. Order Cancellation Requests

If you wish to cancel an order, please contact us as soon as possible after completing checkout.

We will make reasonable efforts to accommodate cancellation requests before an order enters processing or fulfillment.

Once merchandise has been prepared, packaged, dispatched, or transferred to a shipping carrier, cancellation may no longer be possible.

If the shipment cannot be stopped, you may need to receive the package and submit a return request under this policy, subject to any applicable statutory cancellation rights.

21. Changes to Submitted Orders

Please carefully verify your product selection, quantities, and delivery information before completing payment.

After fulfillment has begun, we may be unable to change the selected product, quantity, delivery address, or recipient details.

If you notice an error, contact us immediately. We will review whether the requested modification can still be accommodated.

However, changes cannot be guaranteed once an order has progressed through processing or dispatch.

22. Refused or Unclaimed Deliveries

If a recipient refuses a package or fails to collect it within the carrier's permitted holding period, the shipment may be returned to its original destination.

Additional transportation or handling expenses may arise depending on the circumstances.

Please contact our customer service team before refusing or abandoning a delivery.

A refused or unclaimed parcel does not automatically qualify for an immediate refund. We may need to wait until the merchandise has been returned and inspected before determining the appropriate resolution.

23. Incorrect Delivery Information

Customers are responsible for providing accurate shipping information during checkout.

Incomplete or incorrect street addresses, apartment numbers, postal codes, recipient names, or other delivery details may result in unsuccessful delivery attempts, transportation delays, or returned packages.

If a parcel is returned because of inaccurate information supplied by the customer, additional delivery charges may apply when another shipment is requested, where permitted by law.

24. Packages Marked as Delivered but Not Received

If the carrier's tracking system shows that your package has been delivered but you cannot locate it, please check:

• Your mailbox and designated delivery area.

• Your front entrance, porch, garage, or side entrance.

• Parcel lockers or collection facilities.

• Reception desks or building management offices.

• Household members or neighbors who may have accepted the parcel.

You may also contact the shipping carrier to request additional delivery information.

If the package remains missing, notify our customer service team with your order number and tracking reference. We will review the available delivery records and help investigate the situation.

25. Potentially Lost Packages

If your tracking information indicates that a shipment may have been lost, please contact us with your order details.

Depending on the circumstances, we may need to request an investigation from the shipping provider before determining the next steps.

Investigation periods may vary according to the carrier, destination, and available shipment records.

We will review the available information and communicate the appropriate resolution once the relevant details have been established.

26. Customs Duties and Import Charges

International purchases may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise, these charges are generally the customer's responsibility.

Such government-imposed fees are not ordinarily refundable by Annettebush.

If a parcel is refused because the recipient declines to pay applicable import charges, any potential refund will be evaluated in accordance with the circumstances, related transportation expenses, and applicable consumer protection laws.

27. Purchases Made with Promotional Discounts

Orders placed using discount codes, seasonal offers, special pricing, or other promotional benefits will generally be refunded based on the actual amount paid for the eligible returned merchandise.

The value of a promotional discount is not independently refundable or redeemable for cash.

Any refund calculation will reflect the applicable purchase conditions and legal requirements.

28. Bundle Offers and Multi-Product Promotions

Purchases made through bundle discounts, quantity-based offers, multi-item promotions, or similar arrangements may be subject to additional return conditions.

If only part of a qualifying order is returned, the remaining merchandise may no longer satisfy the original promotional requirements.

Where permitted by applicable law, the refund may be recalculated to reflect the applicable pricing of the items retained.

The relevant promotional terms will be considered when reviewing the return.

29. Payment Disputes and Chargebacks

If you have a concern about a transaction, we encourage you to contact our customer service team first.

We will make reasonable efforts to understand the issue and explore an appropriate resolution.

If a payment dispute or chargeback has already been submitted to your bank or payment provider, the matter may need to follow that institution's established investigation procedures.

Annettebush will cooperate with legitimate payment investigations and provide relevant order, payment, and delivery information when reasonably necessary.

30. Refunds to the Original Payment Method

For transaction security and payment verification purposes, approved refunds are generally returned to the payment method originally used for the purchase.

We generally cannot transfer refunds to a different payment card, an unrelated bank account, or another individual's payment account.

If your original payment method has expired, been closed, or is no longer accessible, please contact your financial institution for guidance.

31. Refunds That Have Not Appeared

If you have received confirmation that a refund was issued but cannot see the funds in your account, we recommend the following steps:

1. Review your original payment account and recent transactions.

2. Contact your bank, card issuer, or payment provider to check whether the refund is still being processed.

3. Allow the financial institution's applicable processing period to pass.

If the refund remains outstanding after the normal processing period, please contact our team with your order number and refund confirmation details.

We will assist with further inquiries where possible.

32. Fair Use of the Return Process

Annettebush aims to maintain a fair and consistent return experience for all customers.

Where permitted by applicable law, we may investigate unusual return patterns or requests involving suspected fraud, intentional damage, misleading claims, unauthorized alterations, or repeated misuse of promotional and refund procedures.

Any decision to decline a request will be based on the relevant circumstances and applicable legal requirements.

Nothing in this section is intended to restrict rights that customers are legally entitled to exercise.

33. Consumer Rights Under Applicable Law

This policy should be read together with the consumer protection laws applicable to your purchase.

Depending on the customer's location and the nature of the transaction, additional rights may apply regarding product quality, defective merchandise, cancellation periods, refunds, replacements, and delivery obligations.

Nothing in this policy is intended to exclude, limit, or waive any statutory right or remedy that cannot legally be excluded or restricted.

Where mandatory legal protections provide more favorable rights than those described in this policy, the applicable legal requirements will take precedence.

34. Changes to This Policy

Annettebush may revise this Refund & Return Policy periodically to reflect changes in our merchandise, customer service procedures, payment arrangements, fulfillment operations, or legal obligations.

The most recent version will be made available through our official website:

www.annettebush.com

Customers are encouraged to review the latest policy before submitting a purchase or return request.

35. Contact Us

If you need assistance with a return, refund, exchange, defective product, incorrect delivery, or any other purchase-related concern, please contact the Annettebush customer service team.

Official Website: www.annettebush.com

Customer Service Email: service@Annettebush.com

To help us review your inquiry efficiently, please provide your full name, order number, checkout email address, product information, and a brief explanation of your concern. Photographs or videos may also be helpful when reporting damaged, defective, or incorrect merchandise.

For your security, please do not include passwords, complete payment card numbers, PINs, or other confidential payment credentials in email communications.

Our team will review your request and provide guidance based on the available information and applicable policy requirements.

Thank you for choosing Annettebush. We appreciate your confidence in our store and look forward to making every shopping experience as pleasant and reassuring as possible.